Outsourced support!
I was sent to this link today by a spamming autobot on twitter – 10besthosting-blahblah-websites.com. The top rated site has a real nice design and offers the usual oversold everything. I decided to use the chat link on the site to see what they’re really about. Transcript follows:
Ariel: Hi Zubin. My name is Ariel, how are you today?
Zubin: Hi Ariel
Ariel: Hi. How can I help you today?
Zubin: I wanted to know if there is any kind of limitation in your plans
Zubin: everything unlimited sounds somewhat too good to be true
Zubin: what’s the fine print?
Ariel: Could you please provide me the Web URL, from where you have contacted us for Chat?
Zubin: which company are you from ?
Zubin: hello ?
Ariel: I need the URL in which you have clicked on Live Chat.
Ariel: We apologize for the inconvenience this has caused you. But, we need your co-operation as we are in the process of enhancing the Chat icons on our Web site and during this period we want identify the exact page from where you have contacted us. This will help us to determine the list of pages from where we usually get the chats and organize the Chat icons in a better way.
Zubin: i clicked the chat link on your home page
Ariel: Yes, please provide me the URL.
Zubin: of your home page ???
Zubin: is this some kind of outsourced support?
Ariel: We have sister concern company’s.
Ariel: Hence, please provide me the URL in which you have clicked on Live Chat.
Zubin: never mind. thanks.
I had never considered outsourcing our support before. I’m now sold on never considering it :)




